Effective Date: 04/04/2025
Last Updated: 11/07/2025

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Movok ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application (the "App") to access and manage your security cameras and related services.

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1. Information We Collect

When you use our App, we may collect the following types of information:

1. Account Information – Name, email address, phone number, and account credentials.

2. Device Information – Device model, operating system, unique device identifiers, IP address, and App usage logs.

3. Camera Data – Video streams, recordings, images, and associated metadata (e.g., date, time, location).

4. Network Data – Internet service provider, network status, and connection type.

5. Support Requests – Communications and attachments you send to our support team.

 

2. How We Use Your Information

We process your personal data for the following purposes:

• To provide and maintain the App and its features.

• To enable live video streaming and playback of recordings.

• To manage your account and authentication.

• To improve performance, security, and user experience.

• To provide technical support and respond to inquiries.

• To comply with legal obligations and enforce our terms of service.

 

3. Legal Basis for Processing

If you are located in the European Economic Area (EEA), our legal bases for processing your personal data under the General Data Protection Regulation (GDPR) include:

• Contract performance – To deliver the services you requested.

• Legitimate interests – To enhance and secure our App.

• Legal obligations – To comply with applicable laws and regulations.

• Consent – When you opt-in to certain optional features.

 

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Video streams and recordings may be stored:

• Locally on your devices.

• On secure cloud servers located within the EEA or in jurisdictions with adequate data protection safeguards.

 

5. Data Sharing

We do not sell your personal data. We may share information with:

• Service Providers – For hosting, analytics, customer support, and security monitoring.

• Law Enforcement – When required by applicable law or in response to valid legal requests.

• Affiliated Entities – For operational purposes, subject to equivalent data protection standards.

 

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by law. Video recordings’ retention period depends on your account settings and storage plan.

 

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.

• Object to or restrict processing of your data.

• Request data portability.

• Withdraw consent at any time (without affecting prior lawful processing).

• Lodge a complaint with a data protection authority.

To exercise these rights, contact us at info@movoksecurity.com.

 

8. Children’s Privacy

The App is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.

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9. International Transfers

If we transfer your personal data outside of your country, we ensure that adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or via email before the new policy takes effect.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:
Movok OY
Email: info@movoksecurity.com
Address: Mannerheimintie 20 B, 00100 Helsinki (Finland)